Great article describing positives of networking — it’s not all “work”
HR’s Big Challenge for 2013: How Do We Help Our Organizations Succeed?
What did you learn today?
“Morning Joe,” which is a show that I watch on MSNBC, always asks the most profound questions at the end of every show. Each guest talks about their learning moment for the show.
During the hiatus from work last week, I heard the question asked and thought about it in the context of what I do as a consultant, blogger, and social media enthusiast.
Given that it was the end of one year and the beginning of a new one, I looked back and thought about 2012 and what I learned.
What did you learn?
HR has been headed into an unrelenting storm. Transforming HR has been the focus for the past few years. It makes you wonder: where are we headed and when will we get there? Then again, maybe you are already there. I do know that there is no one size that fits all. Best practices, while good to be aware of, are not the silver bullet.
HR is in an enviable position at this point. Our work is being discussed in the board room; our work is being discussed by the CEO (CEO Insomnia Index).
As David Ulrich said in his book, HR Transformation: Building Human Resources From the Outside In,“Simply stated, we propose that the biggest challenge for HR professionals today is to help their respective organizations succeed.”
That, to me, is our overriding mission and that is my learning point for 2012. How do we help our organization succeed? That is the big question in all of our lives — or it should be.
We have better buckle up because the runway is clear. There are no planes ahead of us. We are positioned to take off. We have to become students of our own profession.
The organizational environment has become far more complex than ever before, both the internal complexity as well as external forces of Hurricane Sandy magnitude. This complexity has been driven by huge technological changes, layoffs, industry disruptions, economic turmoil, and more. In every walk of our professional lives, change is at the forefront.
These changes have in turn been an equal opportunity affecter. Whether in your industry, your organization or individually, change has permeated our environment. The world in which we all operate has become extremely complicated.
Do you understand the position you are in?
What are the main issues facing your organization? That should be at the top of your 2013 to-do list. HR must know what it takes to get your organization back on track, or to stay on track for that matter.
How can HR make sure that alignment between the organization, its employees, and other stakeholder groups stays aligned? As Dave Ulrich said, “How can we help your organizations succeed?”
Today, organizations are more complex than they were 10 or 20 years ago. The factors that I see that are:
- The economic environment (which includes the organization’s financial situation as well as the competitive and general economic environment).
- The technological environment has disrupted our entire society. How do we play in the new environment?
- The social/cultural environment.
- The sustainability environment (what is your organizations strategy and how does that align with your people?).
- The regulatory and legislative environment. New taxes, new health care laws will be felt for years to come.
This is the whirlwind that has engulfed your environment. The unrelenting pressure shows no sign of letting up. But then this is not be a pity party for HR because Marketing and IT and other departments are all both trying to navigate this within their organizations.
So as we analyze what we have learned and use those as anchor points to move forward, we must remember what I think are the four most important words in our lexicon: Read, discuss, analyze, and formulate.
Happy New Year and welcome to the new normal.
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The Workforce Institute at Kronos Predicts Top Trends in Workforce Management for 2013
At its recent annual board of advisors meeting, board members of The Workforce Institute™ at KronoIncorporated discussed their predictions about the top trends and issues that will impact the field of workforce management in 2013. Predictions were also captured on video and via a visual map.
Top Trends for 2013
The Workforce Institute at Kronos Board Members
About The Workforce Institute
The Workforce Institute was founded by Kronos Incorporated in 2006 as a think tank to provide research and education on critical workplace issues facing organizations around the globe. By bringing together thought leaders, The Workforce Institute is uniquely positioned to empower organizations with the knowledge and information they need to manage their workforce effectively and provide a voice for employees on important workplace issues. A hallmark of The Workforce Institute’s research is balancing the needs and desires of diverse employee populations with the needs of organizations. For additional information, visit www.workforceinstitute.org.
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at www.kronos.com. Kronos: Workforce Innovation That Works™.
© 2013 Kronos Incorporated. All rights reserved. Kronos is a registered trademark and The Workforce Institute is a trademark of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.
All about Human Capital by Morten Kamp Andersen
How to tell the difference between good and great HR analytics – part 1
Question: What is the difference between good and bad analytics?
The answer is probably best illustrated like this;
This is bad analytics:
You have received the latest performance management data from all five divisions. You know from experience that the data is questionable – in two of the divisions many of the inputs are the default settings. You also hear that the managers have a somewhat relaxed attitude towards the accuracy of the data (to say the least). Your report show that absenteeism is flat at a reasonable level. You report this with satisfaction.
This is ok analytics:
You get the latest voluntary employee turnover data and see that the figures are trending upwards. The level is above the 6 month moving average. You dig deeper into the data and see that it is in particular in three division the employee turnover has been higher than expected. These division have three things in common; a new leader has been employed, workload has increased and they are client facing. You contact the relevant HR partner and suggest that they implement the usual retention initiatives.
This is great analytics:
You get the latest voluntary employee turnover data and see that the figures are trending upwards. The level is above the 6 month moving average and 2 %-point higher than sector-adjusted benchmark. You dig deeper into the data and see that it is in particular in three division the employee turnover has been higher than expected. These division have three things in common; a new leader has been employed, workload has increased and they are client facing. You then decide to interview relevant people in those divisions including leaders and employees as well as the HR partners. You read relevant academic research and case studies on effective measures against voluntary turnover in your particular sector and discuss this with experienced managers and HR partners within your company. You suggest three actions; coaching for the leaders, competency profiling to match job demands and team building. Your data suggest that these three initiatives will reduce the voluntary employee turnover from the current rate to 1 %-point below the benchmark at a ROI of 55%
So what is the difference? Great analytics
All about Human Capital by Morten Kamp Andersen
How to tell the difference between good and great HR Analytics – part II
In my last post I argued that great workforce/HR analytics share four common traits; they are
- made on reliable data
- combined with qualitative data (and perhaps some intuition)
- used an evidence based approach.
But there is one thing missing and probably the most important thing; It must be based upon a strategic approach. I know that”‘strategic” is such an overused word in HR now and frankly most of what is said about strategic is anything but. However there is no getting away from the fact, that you can do good analytics with the above four traits without actually adding much value. Without doing analytics on the right things AND in the right way it really amounts to very little.
Or to put it in another way: Workforce analytics without a strategic approach will only with the help of luck turn out to be truly value added.
What does strategic approach mean in practice? The best way to illustrate this is to look at the difference between a bottom-up or top-down approach.
Analytics can be bottom-up (operational) or top-down (strategic). The bottom-up approach is the approach many take. They combine their data into Big Data and look through interesting ways of diagnosing, measuring, illustrating, visualizing, trending and reporting the data. They find interesting links between employee turnover and profits (no kidding!), talent profiles and performance or particular training programs and customer satisfaction. That’s when they are good. Sometimes they just show which divisions are experiencing lower employee turnover!
The top-down approach on the other hand start with your HR strategy (which of course is aligned with the business strategy). You then look at which areas you want to focus your HR efforts. Then you find the desired knowledge you require to make the right decision. The you design the data required to provide you with this knowledge.
Good analytics made from a bottom-up approach can give good results; they can surprise you, show links you hadn’t seen before and even challenge your strategy. BUT that approach must not stand alone. The primary use of analytics should be top-down. That’s the strategic approach and that is likely to support you most.
Remember: Workforce Analytics is ‘just’ a tool to make better HR decisions. It is a great tool for that, but if you are an HR executive looking to make strategic HR decisions, your analytics has to be strategic too. Don’t look at the data you’ve got and make the best of them but instead look at what data you need to create the most value-added predictive analytics.
Love this inspirational post from Mark Armstrong…
10 Incredibly Simple Things You Should Be Doing To Protect Your Privacy
Kashmir Hill, Forbes Staff
Welcome to The Not-So Private Parts where technology & privacy collide
Over the weekend, I wound up at Washington, D.C.’s Trapeze School with a group of friends. Before one of them headed up a ladder to attempt a somersault landing from the trapeze bar, she handed me her phone and asked me to take photos. “What’s the password?” I asked. “I don’t use one,” she replied. My jaw dropped as it often does when someone I know tells me they’re choosing not to take one of the very simplest steps for privacy protection, allowing anyone to snoop through their phone with the greatest of ease, to see whichever messages, photos, and sensitive apps they please.
So this post is for you, guy with no iPad password, and for you, girl who stays signed into Gmail on her boyfriend’s computer, and for you, person walking down the street having a loud conversation on your mobile phone about your recent doctor’s diagnosis of that rash thing you have. These are the really, really simple things you should be doing to keep casual intruders from invading your privacy.
1. Password protect your devices: your smartphone, your iPad, your computer, your tablet, etc. Some open bookers tell me it’s “annoying” to take two seconds to type in a password before they can use their phone. C’mon, folks. Choosing not to password protect these devices is the digital equivalent of leaving your home or car unlocked. If you’re lucky, no one will take advantage of the access. Or maybe the contents will be ravaged and your favorite speakers and/or secrets stolen. If you’re not paranoid enough, spend some time reading entries in Reddit Relationships, where many an Internet user goes to discuss issues of the heart. A good percentage of the entries start, “I know I shouldn’t have, but I peeked at my gf’s phone and read her text messages, and…”
2. Put a Google Alert on your name. This is an incredibly easy way to stay on top of what’s being said about you online. It takes less than a minute to do.Go here. Enter your name, and variations of your name, with quotation marks around it. Boom. You’re done.
3. Sign out of Facebook, Twitter, Gmail, etc. when you’re done with your emailing, social networking, tweeting, and other forms of time-wasting. Not only will this slightly reduce the amount of tracking of you as you surf the Web, this prevents someone who later sits down at your computer from loading one of these up and getting snoopy. If you’re using someone else’s or a public computer, this is especially important. Yes, people actually forget to do this, with terrible outcomes.
4. Don’t give out your email address, phone number, or zip code when asked. Obviously, if a sketchy dude in a bar asks for your phone number, you say no. But when the asker is a uniform-wearing employee at Best Buy, many a consumer hands over their digits when asked. Stores often use this info to help profile you and your purchase. You can say no. If you feel badly about it, just pretend the employee is the sketchy dude in the bar.
It’s this easy!
5. Encrypt your computer. The word “encrypt” may sound like a betrayal of the simplicity I promised in the headline, but this is actually quite easy to do, especially if you’re a MacHead. Encrypting your computer means that someone has to have your password (or encryption key) in order to peek at its contents should they get access to your hard drive. On a Mac, you just go to your settings, choose “Security and Privacy,” go to “FileVault,” choose the “Turn on FileVault” option. Boom goes the encryption dynamite. PC folk need to use Bitlocker.
6. Gmailers, turn on 2-step authentication in Gmail. The biggest takeaway from the epic hack of Wired’s Mat Honan was that it probably wouldn’t have happened if he’d turned on “2-step verification” in Gmail. This simple little step turns your phone into a security fob — in order for your Gmail account to be accessed from a new device, a person (hopefully you) needs a code that’s sent to your phone. This means that even if someone gets your password somehow, they won’t be able to use it to sign into your account from a strange computer. Google says that millions of people use this tool, and that “thousands more enroll each day.” Be one of those people. The downside:It’s annoying if your phone battery dies or if you’re traveling abroad. The upside: you can print a piece of paper to take with you, says James Fallows at the Atlantic. Alternately, you can turn it off when you’re going to be abroad or phone-less. Or you can leave it permanently turned off, and increase your risk of getting epically hacked. Decision’s yours.
7. Pay in cash for embarrassing items. Don’t want a purchase to be easily tracked back to you? You’ve seen the movies! Use cash. One data mining CEO says this is how he pays for hamburgers and junk food these days.
Red is bad
8. Change Your Facebook settings to “Friends Only.”You’d think with the many Facebook privacy stories over the years that everyone would have their accounts locked down and boarded up like Florida houses before a hurricane. Not so. There are still plenty of Facebookers that are as exposed on the platform as Katy Perry at a water park. Visit your Facebook privacy settings. Make sure this “default privacy” setting isn’t set to public, and if it’s set to “Custom,” make sure you know and are comfortable with any “Networks” you’re sharing with.
9. Clear your browser history and cookies on a regular basis. When’s the last time you did that? If you just shrugged, consider changing your browser settings so that this is automatically cleared every session. Go to the “privacy” setting in your Browser’s “Options.” Tell it to “never remember your history.” This will reduce the amount you’re tracked online. Consider a browser add-on like TACO to further reduce tracking of your online behavior.
10. Use an IP masker. When you visit a website, you leave a footprint behind in the form of IP information. If you want to visit someone’s blog without their necessarily knowing it’s you — say if you’re checking out a biz competitor, a love interest, or an ex — you should consider masking your computer’s fingerprint, which at the very least gives away your approximate location and service provider. A person looking at their analytics would notice me as a regular visitor from Washington, D.C. for example, and would probably even be able to tell that I was visiting from a Forbes network address. To hide this, you can download Tor or use an easy browser-based option like HideMyAss.com.
These are some of the easiest things you can do to protect your privacy. Ignoring these is like sending your personal information out onto the trapeze without a safety net. It might do fine… or it could get ugly. These are simple tips for basic privacy; if you’re in a high-risk situation where you require privacy from malicious actors, check out EFF’s surveillance self-defense tips.
Great insights for all of us today…..
One of the most painful questions that I’ve ever been asked:
Why? Because, it makes me squirm. My go-to answer has always been “Work. Work is my hobby, because it’s all that I have time for.” What an awful life I was living! I woke up, went to work, came home, did more work, slept, then started it all over again. During those days, I abandoned the other aspects of my life: family, spiritual growth, community involvement. All of these were a distant second to climbing the corporate ladder.
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Hello friends — I hope you had a joyous Christmas Day that was relaxed, and full of family, love, and much too much wrapping paper. I want to introduce you to Mark Armstrong, an illustrator whose blog I happily happened upon this afternoon. His drawing skill is quickly obvious, and after just a paragraph or two, his wit likewise becomes apparent — I now follow his blog, markarmstrongillustration.com, and you may want to do the same.
Hacking The Human Brain: What Every Marketing Professional Needs To Know
A recent illustration for The Partner Channel Magazine, which focuses on marketing and salesmanship. It was for an article entitled Why People Buy.
The author defined marketing as applied psychology, and began by asking this question: How do you get inside of people’s heads to get them to buy from you? A rather visceral image immediately sprang to mind. Here’s the final:
A more interesting question, perhaps, was this: What tips the scale to get people to buy from you instead of your perhaps equally competent competitors? The author went on to discuss 6 psychological triggers that influence the way people buy and behave. Here’s a brief summary:
1. Reciprocation: Give to get. You comment on my blog, I’ll comment on yours.
2. Commitment: Small sales lead to bigger. A satisfied customer will ask you to take on on bigger, higher-paying jobs.
3. Social Proof: Evidence that people like you and your work: sales, commissions, testimonials, enthusiastic followers.
4. Liking: People buy from people they know and like. Reach out, join groups, be friendly and courteous.
5. Authority: We buy from people who project it. Good manners, good grammar, knowledgeable blog posts all project authority.
6. Scarcity: The ol’ limited time only: People will buy it today if they’re afraid it might not be available tomorrow.
I decided to incorporate these buzzwords into the illustration by running them around the perimeter of the face. Photoshop’s ability to string text along a path came in handy here. I could then adjust the path to align the text perfectly along the head’s contours.
There’s something amusing about “Reciprocation” curving along someone’s nose. Here’s a close-up:
You can see some slightly thicker lines running through the brain. They define its four principal lobes: frontal, parietal, occipital, and temporal– what you’d see in a medical diagram. It makes me smile at myself for being such a stickler for detail.
I wanted the brain to be anatomically correct. Why? Because the humor in the drawing depends on the reader instantly recognizing the brain for what it is. It has to look the part, even if it’s only a “cartoon brain.”
It’s the old maxim: one has to know the rules before one can successfully break them. A humorous illustrator has to know what something really looks like before he can draw a credible cartoon version of it.
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What do you think? Ever heard anyone coming down that little ladder into your skull? Is blogging a form of salesmanship? one that requires us to pay attention to these same psychological triggers?
Other Posts You Might Enjoy:
Good Advice for All of Us …..
If you don’t travel that much, chances are you’ve had no problems greeting others with a handshake, a hug, or a simple “how are you,” regardless of their culture. But at holiday parties, the mix of strangers, friends of friends of friends, extended family, and other unfamiliar persons might lead you to encounter someone from another culture whom you might not be all that sure how to introduce yourself to or converse with. Though it’s impossible to cover every culture you might encounter, here’s some of the basic body language rules to keep you from becoming acquainted with no one’s friend, trouble!
Most countries have conformed to the Western introduction of the handshake. Even then, there are many variations with the duration, strength, and what should or can accompany the handshake. For example, you might smile when you shake the hand of a Chinese person, but they might…
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